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  >  All-inclusive hotel   >  Hotel Review: Royalton Bavaro Resort & Spa, Punta Cana
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Max and I were invited to spend 3 nights at the Royalton Bavaro in the Diamond Club in April 2021 and we had a great time. This was our first stay on the hotel zone of Bavaro Beach and overall, the facilities, style and property itself are incredible.

Location: 4.5/5

Playa Arena Gorda is a stunning white sand beach with very flat, clear water. The beach is lined with a number of hotels, making it optimal for people watching, shopping and walking. The property is about 20-30 minutes from Punta Cana International Airport and the center of all excursions and activities. Boat tours leave directly from the beach of the Royalton.

In the winter, cooler waters make this beach absolutely pristine and sargassum free. Unfortunately, there is no seaweed barrier built up, meaning in the summer, that whole beach does suffer from sargassum more than the gated communities of Cap Cana and Punta Cana Resort Club. If Sargassum is of concern to you, we recommend checking TripAdvisor photos from the time of year you are planning to travel to compare what it was like the previous year.

Lobby & Check in experience: 3/5

The lobby of the Royalton Bavaro is incredibly grand. It is shaped like a round atrium and the majority of their restaurants and bars are located in the lobby area. We love the concept of the lobby because the property itself is long and narrow, so having the entertainment and majority of the restaurants in the lobby allows there to be more noise later at night away from the majority of the rooms.

The check-in experience itself was a bit disorganized, particularly if you are checking into the Diamond Club. The bellman throughout the three days were not particularly helpful or forthcoming and at times were simply not around. According to other guests, they experienced a similar welcome to the property. We discovered that most people wandered their way to the Diamond Club lobby on their own, lugging their bags and wandering around trying to find the Diamond Club with no bellmen by their side. There was never an offer of a ride via bell cart or simply a walk down to the club level check-in about 10 minutes walk from the main lobby. We did some reading into TripAdvisor reviews and did see many people experienced a similar issue with check-in, while others had the exact opposite experience. My hope is that it is only an issue during COVID and that they are more prepared or properly staffed in normal times.

We were checked into our room promptly once we did enter the Diamond Club lobby and taken to our room by our butler. The staff in the Diamond Club offered us a cold welcome beverage while we awaited our room keys. Fun fact, the room keys are integrated into the wrist bracelets so there is no need to carry around keycards at the resort. We thought this was a brilliant upgrade, particularly for such a large property.

Rooms: 4/5

There are essentially two offerings at Royalton: Standard and Diamond Club. All the room types are available in both standard and Diamond Club offerings and are the same exact rooms, but Diamond Club features some additional services and a Diamond Club pool and section of beach.

We were booked into a Diamond Club Presidential One-Bedroom Suite and don’t be fooled by the same- there are many One Bedrooms Suites and we thoroughly enjoyed the additional space the suite afforded. The One-Bedroom Suite features 2 bathrooms, a full living room, bar area and a double-sized balcony. It’s just over 1,200 Square Feet and our favorite part was the dual-shower heads in the master bath. The master bath includes a nice jacuzzi tub in the bathroom and a large closet. We were in Suite 16-328 and building 16 is one of the few with a slight ocean view due to its angle on the property. Overall, buildings 16-20 offer the best sunlight and position on property.

We really enjoyed the room itself, but were disappointed to find that the minibar was very sparse, there are no bottles of wine or liquor available and there are no snacks. When we inquired if bottles of liquor or wine are available outside of this COVID time, we were told they do not, which was surprising because there is a mini-wine fridge in the room as well as something that appears to hold bottles of liquor. We were told separately as well that bottles of wine in the room cost extra, which has not been our experience at other properties in the Dominican, even during COVID times. Even in standard rooms, we have been able to acquire a bottle of wine since I am allergic to beer. Given that it is not even an option for Diamond Club or “presidential rooms”, there appears to be no difference between the actual rooms, whether you are in DC or not.

However Diamond Club does feature some great extras such as free room service ($5 for standard rooms per order), access to the Flo-Rider surf wave for free during certain hours daily, 30-minutes of hydrotherapy (I know the website says 1 hour but according to the Spa it was 30 minutes) for free per day and access to the water park during your stay for free. If you plan to utilize these services, it’s an easy justification to upgrade. We found ourselves doing room service in the afternoons instead of going to the buffet lunch, which is a great perk as it is included. There is currently no Diamond Club dining option that is separate from standard rooms.

If you are debating the upgrade due to the added amenity of a butler, I would recommend thinking twice. I would upgrade solely based on the private beach area, pool area and access to amenities for free, rather than the butler service. The butlers were incredibly hit or miss and I am certain that some are significantly better than others, but we did not have a great experience and therefore cannot recommend it as the sole reason to upgrade (I can recommend several hotels with AMAZING butler service, like this one). As long as you know this going in, you will be fine. What we would recommend doing is deciding which restaurants you wish to eat at on day 1 so you can give your butler the list right away and lock in the reservations. The butler is the one to make any “preferential” dinner reservations for you.

If you’re like me and get anxious about ending up in a “meh” room on vacation, Royalton has a very good option for you. There is a pre-select room option that starts at $60 and I imagine increases based on views etc, but it may be a great option. Having the option to select a room can save you the phone calls to the front desk begging to be moved if you end up in a less than ideal view or configuration to your liking.

Overall, we enjoyed the room – it was quiet, the air conditioning is excellent and we loved the master switches and AC controls located directly next to the bed.

Service: 3/5

While we interacted with a number of kind, genuine, hardworking employees at Royalton Bavaro, we did find there to be a significant amount of discouraging service experiences as well. It was made quite obvious that tipping is mandatory if you are hoping to get service at bars and the pool and since we purposely do not tip on media stays (at least not on the first day) to provide accurate comparisons of service across our hotel stays, we immediately saw the service flaws.

However, we met a number of staff members who were EXCELLENT, including Niciana at the Diamond Club beach, Emilio at breakfast, Yocasta at Turndown and Erinson with the minibar. They were bright, shining beacons of hope for service at the property and we hope that in time and better occupancy that the service will increase to the level of the 5 star experience that we know the Royalton can be.

Regarding tipping, we would recommend tipping the service people that you do have positive interactions with, particularly if you are hoping for swift service on the beach or at the bars. Carrying small bills is helpful in case you do have positive interactions. In the Dominican, 50 pesos is just under $1.

Dining: 4/5

We really enjoyed our dining experiences on property. During COVID travel, Max and I do not eat indoors, so we stuck with the restaurants with nice outdoor seating. We ate at Rio, Hunter Steakhouse and Grazie. All three were good, and Grazie was by far our favorite thanks to the great service and good food. We also tried the Food Truck for lunch, room service for an afternoon snack and the lobby buffet for breakfast. While the room service menu photos look absolutely nothing like what shows up, it was still a decent snack. I would recommend the Chicken Salad wrap – the fries are quite good as well.

At Rio, the chicken was the standout, followed by the sausage. They serve the same wine across the property and it’s fairly standard all-inclusive wine – not particularly good, but decent enough. The red wine was the winner of the three. The restaurants and bars do not have drink menus, so we tend to stick with what we know. At Rio, they come around like at a traditional Brazilian Steakhouse with various meats as well as serve you salad and bread rolls to start.

At Hunter Steakhouse, the fish fillet was a grouper and was quite good and the sirloin was also quite good. As with the first night, we stuck with the red wine and enjoyed the meal. Hunter has a menu featuring meats, one fish option, a vegetarian option and two paid options: Lobster and Prime Rib. The prices are not listed and one must inquire with the staff for the price of the day.

Grazie was our favorite, thanks to the great setting, service and good food. They offered us the traditional Dominican beverage of Mamajuana after our meal and I wish we’d known that was an option before! It was such a treat. Their menu featured pizzas, risotto, pasta, salads and a number of good appetizers. They also featured the Lobster and Prime Rib that they had at Hunter as well.

There is also a coffee shop on property that serves great espresso beverages – we highly recommend a stop here after breakfast in the morning for a delicious iced beverage. They also serve pastries and ice cream.

Facilities: 5/5

The facilities and the property itself are truly where the hotel shine. Between the lazy river, the Flo-Rider, the endless activities and pools, guests will never be bored at this resort. The property is massive, spanning a huge distance from the beach inwards and Royalton has done an exceptional job using the space to create a tropical paradise with everything adults, and kids, could possibly want out of a vacation. The space is well organized and stunning. Guests also have access to certain amenities at their sister properties such as the waterpark and the casino. The other property is about 5 minutes away by car.

One note about the Flo-Rider – DO NOT wear anything with strings. Both Max and I ripped our bathing suits, which was a real bummer. Wear only stringless bathing suites – for men, try tucking strings into your shorts. They get caught and rip off! It’s worth it and it’s fun, but don’t wear your best suits like we did. They did say something about how they must have been cheap and unfortunately, they were actually very expensive. Again, a related a service issue where it’s never really their fault, it must be the guest. We chose not to say anything further and not let it ruin the day, but just remember to wear non-string bathing suits!

Style: 4.5/5

Many of the high end resorts in the area have Skyline furniture, a great luxury furniture company and we are obsessed. The furnishings on property are stylish, chic and really elevate the hotel. The style overall feels very elevated and new. It has its own vibe and we like the modern, clean look. Restaurants are well decorated based on the theme of the food and the seating is comfortable. Quartz countertops adorn every table, countertop and vanity in the hotel. Overall, the style really comes together to create a high-end feel at the property.

The lighting is also exceptional across the hotel. There is recessed light everywhere, beautiful highlighting lights at night that emphasize the beauty of the property and excellent lighting in the rooms at night.

Overall: 4.0

Overall, we really enjoyed our weekend getaway to Punta Cana. The resort is beautiful, expansive and feels very high end. While the service left a bit to be desired during our stay, the price point is great for the value and nothing beats a gorgeous beach like Bavaro.

COVID-19 Safety Rating: 3/5

As a reminder, our COVID-19 rating is not factored into the overall score of the hotel as it is a unique and (hopefully) temporary addition. This separate rating factors in the rules and recommendations the hotel advertises and the follow-through of both staff and guests. Max and I are particularly sensitive to COVID regulations at hotels due to our extensive travel and absolute lack of desire to contract or spread the disease. Overall, the hotel did an ok job. There are no mask requirements for guests anywhere other than the buffet and even that was never disclosed to us at check-in. I had to ask someone to find out what the “rules” were. The wait staff at restaurants all wore masks pretty consistently, but butlers, barmen and maintenance staff consistently had them pulled below their chins or off entirely. We were particularly disturbed to see a gentleman in our guest room without a mask.

While we understand that COVID is exhausting and we all want it to be over, we found this to be pretty unacceptable. Guests also did not wear masks across the board since there are no regulations at the resort other than the buffet. There are signs all over the resort that say “monitor your health”, but not one of those signs recommends mask-wearing. We found the temp checks and hand sanitizer to be inconsistent as well. We did not have our temperature checked at check in and we were not offered hand sanitizer. We had our temps checked twice in the 3 days across 5-6 meals and did have to ask for hand sanitizer when we wanted it. We did our best to purposely avoid staff and guests who were maskless.

What did help the situation in general was the lower occupancy. Thankfully, there were generally not that many guests and it gave everyone a bit of space to social distance. I do hope that as occupancy starts to come back to normal levels, the hotel takes greater care in enforcing the regulations that they, themselves, have set.

Disclaimer: We were hosted by Royalton Resorts on a media stay. Please know the opinions expressed are all our own and may not reflect the hotel’s own views.

Comments:

  • Diana Burwell

    February 8, 2021

    Thanks for another informative article, however I have followed all of your Dominican reviews and I don’t think this hotel would be for me, Between the sargassum , the service, and what appears to be a lot of upcharges for an all inclusive is not appealing.

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      • Diana Burwell

        February 16, 2021

        After seeing your video , I think I would love it there . It really is an amazing beach, thanks for the visual!

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  • Rachelle

    May 31, 2021

    I am glad to hear about the situation during Covid. I was there for the first time in Dec 2019.
    my experience was excellent, service was great. the beach was prestine with no sarragrass. I did not stay in the diamond club but I felt the over all experience was great. I plan to go back when we can travel again.

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  • J

    October 27, 2021

    Which hotel from all your reviews of DR would you recommend for a small group of adults

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  • Savanna

    March 21, 2022

    Thanks for this review! I have been back and forth on resorts but really think this is a good fit for a group of adults. I am looking to book here for a week with a group of friends this summer. I tried using your code to get a price for the Hideaway part of the resort but receiving invalid. Is there something else I need to do to use your code? Thanks!

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  • Lucia

    July 23, 2022

    Vamos el año que viene 5 adultos y dos niños. Pregunto a cuantos minutos queda el parque acuático

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  • Dina Rizkalla

    September 5, 2022

    Hi, thank you for a very informative article. We are travelling to Punta Cana next winter. We are a group of 11., 5=of which are young adults ( 18 to 23) . We reserved the Adult Only Hideaway section, Is it a good section to stay at? Also, I wanted to know if there is Nightlife for the young adults. Thank you

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  • Marie-Sophie

    October 10, 2023

    Hi,
    My extended family and I are looking to travel to the Royalton Bavaro for March break. If some of us are part of the Diamond Club and the rest of our party of 11 are not, would we be able to make restaurant reservations through our butler?
    Thank you!

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  • Aurea

    November 9, 2023

    We are planning to visit Royalton Bavaron next January, but unfortunately there is no Diamond Club options available for those dates. I’ve already been at Royalton Riviera and Royalton Punta Cana before, and what we loved most of the Diamond Club experience was the possibility of booking the restaurants for dinner for the whole vacation in advance. As we are party of 7, we are worried about dinners without booking in advance. In your opinion, will it be easy to have dinner in different restaurants each day, without having reservations in advance?

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  • Anthony

    January 22, 2024

    WOW!!! You got lucky,
    Royalton Bavaro, Punta Canas Best Kept Secret. (And Here is Why)

    Honestly, does it get any worse?
    Even before we got to the Resort the problems started. I contacted the resort to make sure that everything was set for our stay and to see if it was possible to reserve a room close to the beach. I was informed that our stay was all set, but that the room would have to be taken care when we checked in.
    A few days later I was checking things out on the web site and noticed that I could check in online and reserve our room (why was I not told this on the phone). I proceeded to check in and reserve our room but later discovered I had read the map backwards. I promptly located the email address for reservation and sent an email asking for help to change this. After waiting three days (un acceptable) for a response I proceed to send the same email to all three of the emails that were listed.
    I received a response before the end of the day asking me if building 14 would be ok. I responded that yes it would be and would it be possible to get a ground floor room. Two days later (un acceptable) I still had not received a response and when I checked online, the room I had reserved, that cost me $60.00 to reserve, was no longer there (un acceptable). In-fact, I had no room reserved (un acceptable). I again sent an email to all three email addresses.
    Finally, everything was resolved, and we were ready to enjoy our vacation to Royalton Bavaro.
    Saturday January 6, 2024
    Finally arriving at the hotel, we were excited to be able to relax and enjoy our vacation. Instead, we were greeted with a 45-minute wait (un acceptable) to check in with only three other groups in front of us. Finally, someone was ready to help us. As they were helping us, they asked us to please be patient as they were not familiar with the process since they were Quality Control. While most guests were getting only one wrist band, we were given two. We were told that the second one would let the staff know they we were Diamonds and would have access to all the Diamond Club amenities.
    Once we were in our room, we decided it was time to change and go to dinner. We choose to go to the Rio since it was just down the hall from our room and, with it being a Brazilian BBQ we were even more excited, as we love Brazilian BBQ.
    When we got there, we were told that there was a 35-minute wait for table. We were completely fine with that. We noticed that just off to the side there was a balcony that people were relaxing on so we decide we would do the same while we waited. As we walked along the balcony area, we noticed that it was part of the restaurant and that there was a table next to the banister that was set with no one sitting at it. I figured that they were short staffed and that was the reason they were not sitting us there.
    Five minutes before we were seated a lady and her two children showed up and were added to the waitlist, however moments after we were seated, they were sat behind us at the table that had been empty since we arrived (un acceptable).
    Next came the food, or rather the lack and taste thereof. Not only was the food horrible (un acceptable), but the individual bringing the various varieties around to us (1 type of Sausage, 1 type of Chicken, Two types of beef, and Pineapple; if there was others we never saw them or were served them) (un acceptable) would either pass right by ignoring us (un acceptable) or offer us what appeared to be over cooked left overs (un acceptable). The pineapple tasted like burnt cinnamon (un acceptable), the chicken was ok, the beef was tough and over cooked (un acceptable), and the sausage (which had potential) was undercooked (un acceptable).
    Sunday January 7, 2024
    After an exhausting trip and late night the day before, we decided to sleep in. When we finally woke up and decided to start our day we proceed to go out to the beach and relax in the sun and enjoy the ocean. It was absolutely beautiful. Eventually we decided to go check out the Diamond Club. When we got there, we noticed that they had some food and since we were hungry, we decided we would have lunch there. I needed to use the restroom, so my wife waited for a table while I went to the restroom. What a shock the restroom was. Urine all over the toilet (un acceptable), paper towels all over the floor (un acceptable), the trash can was overflowing (un acceptable), and even the sink and mirror were filthy (un acceptable). Honestly, I had seen cleaner public restrooms at a 7-11.
    When I came out, I was surprised to see my wife still standing at the door and not seated at a table. When I questioned her, she told me that they had told her we were not welcome there (un acceptable), and that it was strictly for Diamonds. When she showed them her wrist band they told her that was not a Diamond wrist band (un acceptable).
    We promptly left and proceed to order our lunch from the food truck by the pool. The employees were nice, and food was ok but nothing I would go back for.
    After our day on the beach, we decided we would have a quiet night in and order room service. When the food arrived, just like the Rio, our various items were either over or undercooked (un acceptable).
    Monday January 8, 2024
    Being on vacation we again slept in and by the time we woke up and were ready to start our day all of the restaurants were closed.
    We had booked an excursion through our travel provider and headed to the front of the resort to be picked up. After waiting 20 minutes for our shuttle and another 30 minutes on the phone with our travel provider (non of, this was the Resorts fault) we decided we would go book an excursion using the Resorts services.
    They lady that helped us was very nice and got us all set up for our Excursion. We even got a bonus out of it because it was going to be $50.00 less than what we had paid through our travel provider. When we were all done booking and paying for our excursion, the Agent told us that we would be picked up in the front lobby. We arrived early, and just like before, 15 minutes later our shuttle had still not arrived (un acceptable).
    We went and talked to the lady who had booked our excursion, and after she made a short phone call, she told us we needed to go talk to the individual at the excursion desk, at the first pool, who would be dressed with the same shirt as her (un acceptable). When we got there the two individuals that were there told us we needed to go to the Excursion desk at the next pool (un acceptable). When we got to the next excursion desk the representative was not there and the lifeguard who was there said the excursion representative had just left (un acceptable).
    The lifeguard was very nice and after some investigating informed us, we need to go to the Excursion desk by the Diamond pool (un acceptable, but not because of the lifeguard). By this point and time my wife and I were so upset that words cannot describe both the anger and disappointment we were feeling.
    We arrived at the excursion desk with every intent of canceling our excursion. After a lot of talking to the representative there, we had changed our minds (granted it took about a half hour of discussions) and were finally on our way to what turned out to be a nice excursion.
    After all of this I decided I needed to take my wife to a nice dinner at the steak house. We got all dressed up and were both in great moods. She looked, as always, stunningly beautiful. When we arrived at the steak house we were asked if we had a reservation (un acceptable). This confused us as we were informed that the only restaurant at the resort that required a reservation was the Japanese restaurant which was directly behind us. After considerable conversation, we were rudely turned away (un acceptable).
    Here we were, on our second night at the resort and yet so many things had already gone wrong. If it was possible to spontaneously combust from anger, it would have surely happened to me at this point. I grabbed my wife and went directly to the Concierge and asked to speak to a manager. The concierge informed me that there were no managers on duty (un acceptable) and that he was all there was to talk to. He informed us that he would relay anything we had to say to the manager the next day.
    I politely unloaded all of what had happened to us since we arrived, to him. He apologized for everything that happened. Explained to us that the band we were given did put us in the Diamond status but not for all Diamond amenities (un acceptable, we were told there was no limitations). He explained what amenities were included, apologized for everything that happened, took our name and room number, and told us he would let the manager on duty the next day know all that had happened. Surprisingly (not), we were never contacted by anyone at the resort over this conversation (un acceptable).
    After this we decided to go and have dinner at the buffet. Just like the Room Service and the Rio the food and the service were horrible (un acceptable). When we were done eating our dinner and as my wife and I were talking, she was so upset that she began to cry over how horrible everything had been. The manager of the restaurant (Richard) noticed my wife crying and came over to see what was wrong. She explained everything to him and he apologized for how our vacation had been going. He asked us if we would like him to make a reservation for us to be able to eat dinner at the Steak House. We discussed this for a bit, and she told him she was so upset that she would prefer to eat at the Japanese restaurant. Richard asked what time and he promptly set us up for a 6:30 reservation.
    Richard was very sweet and gave us a sense of relief that there was something good about this resort. He calmed both my wife and I, and went on to tell us that when we were done with our dinner the next night, at the Japanese restaurant to come back and he would arrange a reservation at the steak house for us.
    Tuesday January 9, 2024
    Tuesday morning came and we woke up and had breakfast at the Oceanside Restaurant. The food was OK but again the service was terrible (un acceptable).
    We spent the afternoon relaxing on the beach and enjoying the ocean. After a few hours we decided to go back to our room. We arrived at our room and the maid had already been there and made up the room very nicely. I latched the door behind me, and we proceeded to be intimate with each other. While we were in the process of being intimate, the Room Attendant who stocks that bar proceeded to barge into the room (EXTEREMELY UN ACCEPTRABLE), breaking the door latch (un acceptable). I promptly got up, threw a towel around me, and ushered him out.
    Dinner time came and we got ready and headed to the Zen (Japanese) restaurant. We told the hostess we had a reservation for 6:30 and gave her our name and room number. A short while later she escorted us into the restaurant and sat us at our table. Since this was a Hibachi style restaurant, I was surprised we were not seated and the Hibachi grill, but I was actually happy we were not. I wanted to be able to fully relax and enjoy our dinner and not feel rushed. Hibachi restaurants typically prefer you to leave shorty after the meal as been served so they can seat the next set of guests.
    We looked over the menu and when we proceeded to our waiter our order, he informed us that what we had ordered was for individuals that had made a reservation (un acceptable). We told him we had and that was why we were in the restaurant. After all, the resorts policy was that you had to have a reservation to eat here. He explained that had we had reservation, we would be seated at the Hibachi grill (un acceptable).
    We looked over the menu again and gave him our new order. Once again when the food arrived it was not good (un acceptable). The best way I can describe it is to say, it tasted like a reheated frozen Japanese meal from the grocery store freezer (un acceptable); Although even that would have tasted better.
    When we were finally done we decided, instead of bothering Richard to make our reservations at the steak house, we would walk across the hall and do it our self. This sounds easy, but trust me it wasn’t.
    We walked across the hall to the reservations podium for the steak house and told the hostess we would like to make a reservation for tomorrow night. She replied that they do not take reservations (un acceptable). We told her, “That’s interesting, because last night when we came to eat here, the hostess asked us if we had a reservation. We told her we did not, and she told us that without a reservation we could not eat here. How is it that last night you required a reservation for us to eat here and tonight you are telling us that you do not take reservations?” We went back and forth on this for a little while and just as we got ready to walk away the hostess from the previous night showed up, quickly interrupted the conversation, and explained what we and just told the hostess (un acceptable). They both apologized and offered to make a reservation for us. They asked us what time we would like, and we decided on 6:30. To which they replied 6 or 6:30 (un acceptable). I reiterated again to them, 6:30. And they said “how about 7” (un acceptable). Confusing yes; If we have told them 6:30 and they have asked us 6 or 6:30 then why are they asking us; “How about 7”? We watched them write down our reservation and we left.
    Wednesday January 10, 2024
    Again, we slept in but this time we at least had time to get some breakfast from the Oceanside restaurant and just like before the food was OK and the service (I do not know if you can call it that when you are just ignored) was horrible (un acceptable).
    We had booked another excursion through the hotel which was a lot of fun but, we waited at beach to be picked up by boat (over 30 minute un acceptable) and when the excursion was over we waited a long time at beach to be picked up by the shuttle (about 20 minutes un acceptable).
    When we arrived back at resort and our room, we decided we decided to take a nap before dinner. We woke up refreshed and got showered and dressed for dinner at the Steak house.
    Are you ready for this. Trust me, you’re not. You might want to review what I wrote about the fiasco in making our reservation.
    We arrived at the steak house and told the same hostess from the night before, we had a reservation. We gave her name and room number and she informed us she did not have a reservation for us (EXTEREMELY UN ACCEPTRABLE). Want to guess how mad I was.
    My wife immediately jumped in and started to explain the night before to her. Interestingly she finally remembered (un acceptable), showed us the reservation she had written down, and escorted us to our table.
    When we were all done with dinner we went and watched the show they had that night, which was a lot of fun. And when the show was over, we headed back to a room.
    When we arrived back at our room, I was thirsty and wanted to have some water, but there was no water in our room (un acceptable). The room attendant had not stocked any of our drinks that day (un acceptable). My wife proceeded to make a call and ask to have some water to be delivered to our room (as you know, in the Dominican Republic you cannot drink the water from the faucet). A couple of hours later, the water had still not been delivered (un acceptable). My wife again made a phone call and was told that they did not have someone that could deliver the water, but they were doing what they could (un acceptable have room service do it). We never go the water (un acceptable).
    Thursday January 11, 2024
    Thursday morning came and we were excited to be leaving the Resort. Let me tell you, no one should ever be excited to leave a resort and end their vacation. It should always be the complete opposite. We packed our bags and headed to the hotel lobby to check out and have breakfast.
    We waited for a very brief period for one of the front desks clerks to tell us they could help us (Finally prompt service, “NOT”). We walked up and told her we were checking out. She turned to her right and had a five-minute conversation with the gentlemen standing next to her (yes I timed it, and … un acceptable). When she finally took care of us and everything was completed she just looked at us and said “thank you”. Yep, “thank you”. Never once did she ask “How was your stay?”, and not surprisingly did she say “Have a nice day”, just “Thank you”.
    Off to the breakfast buffet we went and yes you guessed it, the food was not good and the service did not exist.
    After getting our food and sitting for 10 minutes I proceeded to get up and go get us some water. Yep, I had to get the water, because again we were receiving the Royalton treatment of “We love to ignore our guests”. At the first station I was greeted by empty water pitchers, but at the second water station (directly three table behind our table), were stood a lady doing absolutely nothing, was three full water pitchers. I proceeded to grab one, all the time my wife watching and wondering what I was doing, proceeded back to our table, filled our water glasses, set the water pitcher down on our table (that way I did not have to get up again), and sat down.
    Now for the funny part. Since my wife was watching and wondering what I was doing, she told me that when I grabbed the water pitcher and walked away with it, the lady standing just stood there with a shocked look on her face at what I had just done.
    Lets wrap this up shall we.
    We finished our breakfast, went back to the lobby, got in our ride, and left.

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